@article {42, title = {Patient{\textquoteright}s Perception of a Pharmacist{\textquoteright}s Relationship and Counseling Skills in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {January 2019}, pages = {26-31}, type = {Research Article}, chapter = {26}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception of a pharmacist{\textquoteright}s relationship and counseling skills in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of the patient{\textquoteright}s perception of the pharmacist. The survey consisted of two part: the first part gathers demographic information and the second part contains 49 questions divided into four domains: (1) the first domain captures data regarding the patient{\textquoteright}s general perception about the pharmacist; (2) the second domain captures data regarding the patient{\textquoteright}s perception of pharmaceutical services; (3) the third domain was regarding the patient{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures the data regarding the patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media at a 500-bed general hospital in Alhassa region, at an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey was distributed in an electronic format. In this study, we analyzed domain four, that is, about the patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills through Survey Monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. Most of the patients (222 (36\%)) visited the pharmacy more than 10 times in the past 12 months, whereas the others (122 (19.8\%)) visited the pharmacy at least 5{\textendash}9 times. Most of the patients (481 (83.5\%)) spent less than 11 min with the pharmacist. The average score of patient perception of a pharmacist with communication and relationship skills was 3.66. The following statements received highest scores: {\textquotedblleft}the pharmacist politely delivers the medication{\textquotedblright} (4.09) and {\textquotedblleft}the pharmacist answers the questions in an excellent way{\textquotedblright} (3.87). The statement with lowest score was {\textquotedblleft}communication with pharmacy by phone at any time{\textquotedblright} (3.04) (Table 2). The average score of patient{\textquoteright}s perceptions of pharmacists with medications counseling skills was 3.6. The statement with highest score was {\textquotedblleft}all the medications received were packed{\textquotedblright} (4.35) and {\textquotedblleft}the patient understands what the pharmacist was saying{\textquotedblright} (4.1). The statement with lowest score was {\textquotedblleft}the pharmacist provides you information about the proper storage of your medication{\textquotedblright} (3.04) and {\textquotedblleft}the pharmacist explains all the possible side effects{\textquotedblright} (3.12). The statements with highest scores of patient relationship with drug information centers were {\textquotedblleft}the pharmacist answers patient{\textquoteright}s question through drug information center{\textquoteright}s hospital over 24/7{\textquotedblright} (3.44) and {\textquotedblleft}poisonous cases first contact the national drug information center or any hospital drug information center any time through MOH hotline 937 over 24/7{\textquotedblright} (3.37). Conclusion: Patient{\textquoteright}s perception toward pharmacist{\textquoteright}s communication and counseling skills need to improve with an emphasis on patient{\textquoteright}s privacy, contacting facilities and instructions to drug-related problems. Improvement of patient demand will raise patient{\textquoteright}s perceptions and avoid the unnecessary additional cost.

}, keywords = {Counselling, Ministry of Health, Perception, Pharmacist, Relationship, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.6}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Yousef Aboshalaf and Mytham Al-Ethan} } @article {26, title = {Healthcare Professional{\textquoteright}s Perception of Pharmacist{\textquoteright}s Relationship and Counseling Skills in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {11-16}, type = {Research Article}, chapter = {11}, abstract = {

Purpose: To explore the healthcare provider{\textquoteright}s perception of pharmacist{\textquoteright}s relationship, communication, and counseling skills in Saudi Arabia. Methods: This is a 4-month crosssectional survey of the healthcare professional{\textquoteright}s perception of the pharmacist. The survey consisted of two parts: first part gathers demographic information and the second part contains 49 questions divided into four domains. (1) the first domain captures data regarding the healthcare provider{\textquoteright}s general perception about the pharmacist; (2) the second domain captures data regarding the healthcare professional{\textquoteright}s perception of pharmaceutical services; (3) the third domain was regarding the healthcare professional{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures the data regarding the healthcare professional{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. All healthcare professionals responded to the 5-point Likert response scale system. The survey was distributed through social media to more than 1000 healthcare professionals across the Kingdom of Saudi Arabia. Because the survey was in an electronic format, we were able to analyze and discuss the four domains with respect to the healthcare professional{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills through the Survey Monkey system. Results: A total of 170 healthcare providers responded to our survey. Of all the responders, 129 (75.9\%) were females and 41 (24.1\%) were males. Most of the healthcare providers were pharmacists (81 (47.65\%)), others (33 (19.41\%)), nurses (27 (15.88\%)), and physicians (23 (13.53\%)). Most of the healthcare providers (143 (87.2\%)) spent less than 16 minutes waiting for the medication from the pharmacy. The average score of the healthcare professional{\textquoteright}s perception of the pharmacist{\textquoteright}s communication and relationship skills was around (3.41). The highest score with respect to the pharmacist{\textquoteright}s and patient{\textquoteright}s relationship was obtained for the following statements: {\textquotedblleft}The pharmacist politely delivers the medication{\textquotedblright} (3.96) and {\textquotedblleft}The pharmacist answers questions in an excellent manner{\textquotedblright} (3.67). The average score of healthcare professional{\textquoteright}s perceptions of pharmacists with medication counseling skills was around (3.42). Highest scores were obtained for the following statements: {\textquotedblleft}All the medications received were packed{\textquotedblright} (4.28) and {\textquotedblleft}The patient understands what the pharmacist was saying{\textquotedblright} (4.14). The highest score with respect to the patient{\textquoteright}s relationship with the drug information center was obtained for the statement: {\textquotedblleft}The pharmacist answers patient{\textquoteright}s questions through drug information center of the hospital over 24/7{\textquotedblright} (3.44) and {\textquotedblleft}Poisonous cases first contact the national drug information center or any other hospital drug information center any time through MOH hotline 937 service over 24/7{\textquotedblright} (3.37). Conclusion: The results of this survey revealed that healthcare professionals had an acceptable perception of the pharmacist with respect to communication and patient counseling skills. The healthcare professional{\textquoteright}s privacy, easy contact with the pharmacist, and drug-related problems information improve the p

}, keywords = {Counseling skills, Healthcare professional, Ministry of Health, Perception, Pharmacist, Relationship, Saudi Arabia}, doi = {10.5530/ijpcs.2018.7.4}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} }