@article {41, title = {Healthcare Professional{\textquoteright}s Perception and Attitude toward Pharmacist during Pharmacy Visit in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {January 2019}, pages = {21-25}, type = {Research Article}, chapter = {21}, abstract = {

Purpose: To explore the healthcare professional{\textquoteright}s perception and attitude toward pharmacist during pharmacy visit in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of the healthcare professional{\textquoteright}s perception toward pharmacist. The survey consisted of two parts: the first part collects demographic information and the second part has 49 questions divided into four domains: (1) the first domain captures information regarding healthcare professionals{\textquoteright} general perception of the pharmacist; (2) the second domain is regarding healthcare professionals{\textquoteright} perception of pharmaceutical care services; (3) the third domain is about healthcare professionals{\textquoteright} perception of visiting ambulatory care pharmacy; and (4) the fourth domain is regarding healthcare professionals perception of pharmacist{\textquoteright}s relationship and counseling skills. All type of healthcare professionals included in the study. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media, namely, WhatsApp to more than one thousand healthcare professionals throughout the Kingdom of Saudi Arabia. The survey was distributed in an electronic format and this study analyzes and presents data regarding domain three, that is, healthcare professionals{\textquoteright} perception of visiting ambulatory care pharmacy through the Survey Monkey system. Results: A total of 170 healthcare professionals responded to the survey. Of them, 150 (93.8\%) were Saudi and 10 (6.25\%) were non-Saudi professionals. There were 129 (75.9\%) female and 41 (24.1\%) male responders. Most of the healthcare providers were pharmacists (81 (47.65\%)), others (33 (19.41\%)), nurses (27 (15.88\%)) and physician (23 (13.53\%)). Most of the healthcare professional visited the pharmacy in the past 12 months (53 (31.36\%)) for more than 10 times, whereas the others 40 (23.67\%) visited at least 5{\textendash}9 times. Most of the patients (143 (87.2\%)) spent less than 16 min waiting for the medication from the pharmacy. The average score of healthcare professional{\textquoteright}s general perception toward a pharmacist during pharmacy visit was 3.51. The statement {\textquotedblleft}received all medications prescribed to me{\textquotedblright} received the highest score (4.05), whereas the statement {\textquotedblleft}pharmacy{\textquoteright}s waiting area is located at the convenient place{\textquotedblright} received the lowest score (3.07). The average score of healthcare professional{\textquoteright}s perception toward a drug monitoring pharmacist during the pharmacy visit was 2.58. The statement with the highest score was {\textquotedblleft}the patient revived a copy of prescription contained medications{\textquotedblright} (2.99), whereas the statement with the lowest score was {\textquotedblleft}the pharmacist gives follow-up call to the patient as prescribed{\textquotedblright} (1.86). The score for general evaluation of pharmacy visit was (3.31) with preference to visit the pharmacy or recommend it to patient{\textquoteright}s bothers or friends was (3.26). Conclusion: The healthcare professional{\textquoteright}s perception of a pharmacist during the pharmacy visit was good. Pharmacy{\textquoteright}s waiting area, medications reconciliation and adherences missed. Improving of healthcare providers{\textquoteright} needs will augment healthcare professional{\textquoteright}s perceptions and raise healthcare provider{\textquoteright}s satisfaction during pharmacy visit.

}, keywords = {Attitude, Healthcare professional, Ministry of Health, Perception, Pharmacist, Saudi Arabia, Visit}, doi = {10.5530/ijpcs.2019.8.5}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} } @article {214, title = {Patient{\textquoteright}s General Perception and Attitude toward Pharmacists in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {December 2019}, pages = {242-245}, type = {Research Article}, chapter = {242}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception and attitude toward pharmacists in Saudi Arabia. Methods: It is a 4-month cross-sectional survey of patient perception of pharmacists. The survey consisted of 49 questions divided in two parts: the first part collects demographic information and the second part contains questions on 4 domains: (1) patient general perception of pharmacist, (2) patients perception of pharmaceutical care services, (3) patient perception of visiting ambulatory care, (4) patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling. The 5-point Likert response scale system was used. The questions were open and closed-ended. The survey was distributed through social media at a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey was in an electronic format and it analyze domain one primary or necessary information about patient medication through the survey monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. In the past 12 months, most of the patients [222 (36\%)] visited the pharmacy more than 10 times, whereas the others [122 (19.8\%)] visited the pharmacy at least 5{\textendash}9 times. Most of the patients 481 (83.5\%) spent less than 11 min with the pharmacist. The highest score was obtained for the statements related to pharmacy job vital in our society (4.63), the pharmacist had a very significant role in preventing medication errors (4.4), the necessity of present pharmacist schools (4.09) and the pharmacist is the first person ask him about drugs (4.01). More 60\% of responders will choose the pharmacy as professional specialty or suggest the family members or friend select the pharmacy professional. The pharmacist shared in public education through the television and media (3.7) and newspaper (3.65) followed by schools (3.56) and public education exhibitors (3.48). Most of the patients visited the pharmacist to seek help in health diseases 429 (73.1\%), the pharmacist knows more about drug doses and adverse drug reaction 224 (38.16\%, followed by free consultation and 166 (28.28\%) and no need for an appointment for pharmacy visit. Also, the patient refused to utilize the pharmacy just for cosmetics 404 (67\%). Conclusion: According to our results, patient{\textquoteright}s perception during pharmacy visit was found to be acceptable. Majority of patients had a good perception of a pharmacist and his role with patients and the general public. The pharmacist should expand pharmaceutical care services overall healthcare institutions in Saudi Arabia.

}, keywords = {Attitude Pharmacists, Patient, Perception, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.53}, author = {Yousef Ahmed Alomi and Abeer Hussin Almasoudi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Yousef Aboshalaf and Mytham Al-Ethan} } @article {42, title = {Patient{\textquoteright}s Perception of a Pharmacist{\textquoteright}s Relationship and Counseling Skills in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {January 2019}, pages = {26-31}, type = {Research Article}, chapter = {26}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception of a pharmacist{\textquoteright}s relationship and counseling skills in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of the patient{\textquoteright}s perception of the pharmacist. The survey consisted of two part: the first part gathers demographic information and the second part contains 49 questions divided into four domains: (1) the first domain captures data regarding the patient{\textquoteright}s general perception about the pharmacist; (2) the second domain captures data regarding the patient{\textquoteright}s perception of pharmaceutical services; (3) the third domain was regarding the patient{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures the data regarding the patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media at a 500-bed general hospital in Alhassa region, at an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey was distributed in an electronic format. In this study, we analyzed domain four, that is, about the patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills through Survey Monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. Most of the patients (222 (36\%)) visited the pharmacy more than 10 times in the past 12 months, whereas the others (122 (19.8\%)) visited the pharmacy at least 5{\textendash}9 times. Most of the patients (481 (83.5\%)) spent less than 11 min with the pharmacist. The average score of patient perception of a pharmacist with communication and relationship skills was 3.66. The following statements received highest scores: {\textquotedblleft}the pharmacist politely delivers the medication{\textquotedblright} (4.09) and {\textquotedblleft}the pharmacist answers the questions in an excellent way{\textquotedblright} (3.87). The statement with lowest score was {\textquotedblleft}communication with pharmacy by phone at any time{\textquotedblright} (3.04) (Table 2). The average score of patient{\textquoteright}s perceptions of pharmacists with medications counseling skills was 3.6. The statement with highest score was {\textquotedblleft}all the medications received were packed{\textquotedblright} (4.35) and {\textquotedblleft}the patient understands what the pharmacist was saying{\textquotedblright} (4.1). The statement with lowest score was {\textquotedblleft}the pharmacist provides you information about the proper storage of your medication{\textquotedblright} (3.04) and {\textquotedblleft}the pharmacist explains all the possible side effects{\textquotedblright} (3.12). The statements with highest scores of patient relationship with drug information centers were {\textquotedblleft}the pharmacist answers patient{\textquoteright}s question through drug information center{\textquoteright}s hospital over 24/7{\textquotedblright} (3.44) and {\textquotedblleft}poisonous cases first contact the national drug information center or any hospital drug information center any time through MOH hotline 937 over 24/7{\textquotedblright} (3.37). Conclusion: Patient{\textquoteright}s perception toward pharmacist{\textquoteright}s communication and counseling skills need to improve with an emphasis on patient{\textquoteright}s privacy, contacting facilities and instructions to drug-related problems. Improvement of patient demand will raise patient{\textquoteright}s perceptions and avoid the unnecessary additional cost.

}, keywords = {Counselling, Ministry of Health, Perception, Pharmacist, Relationship, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.6}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Yousef Aboshalaf and Mytham Al-Ethan} } @article {228, title = {Patient{\textquoteright}s Perception of Pharmaceutical Care Services; Challenges and Improving in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {September 2019}, pages = {190-193}, type = {Research Article}, chapter = {190}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception of Pharmaceutical care services; challenges and developments in Saudi Arabia. Methods: It is a 4-months cross-sectional survey of patient perception of pharmacists. The survey consisted of two-part demographic information and second part forty-nine questions divided into four domains. It included domain 1: Patient general perception of pharmacist domain 2: patients{\textquoteright} perception of pharmaceutical care services, domain 3: patient perception of visiting ambulatory care and domain 4: Patient{\textquoteright}s perception of the pharmacist{\textquoteright}s relationship and counseling. The 5-point likert response scale system was used. The questions were open and closed-ended. The survey was distributed through social media and as a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors did the patients interview with electronic survey documentation. The survey was made an electronic format and it analyzed domain two about patient perception of pharmaceutical care services; challenges and developments in Saudi Arabia through the survey monkey system. Results: The total responders were 617 patients. Of those, 536 (87.7\%) was Saudi and 75 (12.3\%) was non-Saudi. The gender distribution 457 (74.1\%) were females and 160 (25.9\%) were males. The majority of patients visited the pharmacy in the past 12-months was 222 (36\%) more than ten times while 122 (19.8\%) attended (5-9 times). Most of the patient visited the pharmacy at evening 395 (64.6\%). Most of the patients{\textquoteright} 481 (83.5\%) spent less than 11 min with the pharmacist. The most pharmaceutical care services provided to patients were dispensing of prescribed medication 390 (70.8\%), medication consultation 262 (47.5\%), dispensing of non-medications, supplements 233 (42.3\%) and dispensing of over the counter medications 229 (41.6\%). The high scores of the pharmaceutical care services provide to the patients were in private{\textquoteright}s hospitals (3.71) and community pharmacies (3.63). The most current experience of perception and challenges with high propriety scores were some pharmacy crowding, medication labels missed and patient privacy missed. The most future perception suggestion with high propriety and opportunity scores were published the pharmacy location through social media and implementation of adverse drug reaction reporting for patients. Conclusion: Patients{\textquoteright} perception is a crucial tool to improve pharmaceutical care. Monitor implementation of the patient medication education system with private places, monitoring of drug-related problems will support the future vision of patient perception and attitude towards the pharmacist.

}, keywords = {Challenges, Patient, Perception, Pharmaceutical Care, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.32}, author = {Yousef Ahmed Alomi and Abeer Hussin Almasoudi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Yousef Aboshalaf and Mytham Al-Ethan} } @article {26, title = {Healthcare Professional{\textquoteright}s Perception of Pharmacist{\textquoteright}s Relationship and Counseling Skills in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {11-16}, type = {Research Article}, chapter = {11}, abstract = {

Purpose: To explore the healthcare provider{\textquoteright}s perception of pharmacist{\textquoteright}s relationship, communication, and counseling skills in Saudi Arabia. Methods: This is a 4-month crosssectional survey of the healthcare professional{\textquoteright}s perception of the pharmacist. The survey consisted of two parts: first part gathers demographic information and the second part contains 49 questions divided into four domains. (1) the first domain captures data regarding the healthcare provider{\textquoteright}s general perception about the pharmacist; (2) the second domain captures data regarding the healthcare professional{\textquoteright}s perception of pharmaceutical services; (3) the third domain was regarding the healthcare professional{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures the data regarding the healthcare professional{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. All healthcare professionals responded to the 5-point Likert response scale system. The survey was distributed through social media to more than 1000 healthcare professionals across the Kingdom of Saudi Arabia. Because the survey was in an electronic format, we were able to analyze and discuss the four domains with respect to the healthcare professional{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills through the Survey Monkey system. Results: A total of 170 healthcare providers responded to our survey. Of all the responders, 129 (75.9\%) were females and 41 (24.1\%) were males. Most of the healthcare providers were pharmacists (81 (47.65\%)), others (33 (19.41\%)), nurses (27 (15.88\%)), and physicians (23 (13.53\%)). Most of the healthcare providers (143 (87.2\%)) spent less than 16 minutes waiting for the medication from the pharmacy. The average score of the healthcare professional{\textquoteright}s perception of the pharmacist{\textquoteright}s communication and relationship skills was around (3.41). The highest score with respect to the pharmacist{\textquoteright}s and patient{\textquoteright}s relationship was obtained for the following statements: {\textquotedblleft}The pharmacist politely delivers the medication{\textquotedblright} (3.96) and {\textquotedblleft}The pharmacist answers questions in an excellent manner{\textquotedblright} (3.67). The average score of healthcare professional{\textquoteright}s perceptions of pharmacists with medication counseling skills was around (3.42). Highest scores were obtained for the following statements: {\textquotedblleft}All the medications received were packed{\textquotedblright} (4.28) and {\textquotedblleft}The patient understands what the pharmacist was saying{\textquotedblright} (4.14). The highest score with respect to the patient{\textquoteright}s relationship with the drug information center was obtained for the statement: {\textquotedblleft}The pharmacist answers patient{\textquoteright}s questions through drug information center of the hospital over 24/7{\textquotedblright} (3.44) and {\textquotedblleft}Poisonous cases first contact the national drug information center or any other hospital drug information center any time through MOH hotline 937 service over 24/7{\textquotedblright} (3.37). Conclusion: The results of this survey revealed that healthcare professionals had an acceptable perception of the pharmacist with respect to communication and patient counseling skills. The healthcare professional{\textquoteright}s privacy, easy contact with the pharmacist, and drug-related problems information improve the p

}, keywords = {Counseling skills, Healthcare professional, Ministry of Health, Perception, Pharmacist, Relationship, Saudi Arabia}, doi = {10.5530/ijpcs.2018.7.4}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} } @article {29, title = {Patient{\textquoteright}s General Perception and Attitude toward Pharmacists in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {31-37}, type = {Research Article}, chapter = {31}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception and attitude toward pharmacists in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patient perception of pharmacists. The survey consisted of two parts: the first part gathers demographic information and the second part has 49 questions divided into four domains: (1) the first domain captures patient{\textquoteright}s general perception of the pharmacist; (2) the second domain is regarding patient{\textquoteright}s perception of pharmaceutical care services; (3) the third domain is about patient perception of visiting ambulatory care; and (4) the fourth domain is regarding patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media to a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey analyzed domain one, which is the primary or necessary general perceptions about pharmacists and the data were analyzed through the Survey Monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. In the past 12 months, most patients (222 (36.04 \%)) visited the pharmacy more than 10 times, followed by 122 (19.81\%)) visited the pharmacy at least 5{\textendash}9 times. Most of the patients (481 (83.5\%)) spent less than 11 min with the pharmacist. The statements with highest scores were related to the pharmacist{\textquoteright}s perceptions such as pharmacy job is vital in our society (4.63); the pharmacist has a very significant role in preventing medications errors (4.4); the necessity of present pharmacist schools (4.09); and the pharmacist is the first person ask about drugs (4.01). More than 60\% of the responders chose pharmacy as the professional specialty or suggest their family members or friend to select a professional pharmacy. The majority of pharmacists shared information in public education through the television and media (3.7) and newspaper (3.65) followed by schools (3.56) and public education exhibitors (3.48). Most of the patients (429 (73.1\%)) visited the pharmacist to seek help, and due to the pharmacists knew more about medication doses and their adverse effects (224 (38.16\%), and free consultation 166 (28.28\%) Conclusion: Majority of the patients had a good perception about the pharmacist and his role with patients and the public. The pharmacists should expand their services across all healthcare institutions in Saudi Arabia.

}, keywords = {Attitude, Patient, Perception, Pharmacist, Saudi Arabia}, doi = {10.5530/ijpcs.2018.7.7}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} } @article {30, title = {Patient{\textquoteright}s Perception and Attitude of Pharmacist during Pharmacy Visits in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {38-43}, type = {Research Article}, chapter = {38}, abstract = {

Purpose: To explore patient{\textquoteright}s perception and attitude during pharmacy visit in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patient perception regarding pharmacists. The survey consisted of two parts: the first part captures demographic information and the second part is a questionnaire with 49 questions divided into four domains: (1) The first domain is regarding patient{\textquoteright}s general perception of the pharmacist; (2) the second domain captures data of patient{\textquoteright}s perception regarding pharmaceutical care services; (3) the third domain is regarding patient{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures information on patient{\textquoteright}s perception regarding the pharmacist{\textquoteright}s relationship and counseling skills. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media to a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey analyzed domain three, which is about the patient{\textquoteright}s perception of visiting ambulatory care through Survey Monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. In the past 12 months, most of the patients (222 (36\%)) visited the pharmacy more than 10 times, whereas the others (122 (19.8\%)) visited the pharmacy at least 5{\textendash}9 times. Most of the patients (481 (83.5\%)) spent less than 11 min with the pharmacist. The average score of patients{\textquoteright} general perception of the pharmacist during pharmacy visit was 3.74. The highest score was obtained for the statements received all medications prescribed to me (4.16) and pharmacy convenient located (4.0).4 The lowest score was obtained for the statement pharmacy waiting area convenient located (3.38). The average score of patient perception of the pharmacist with drug monitoring during the pharmacy visit was 3.74. The highest score was obtained for the statement{\textemdash}the patient revived a copy of prescription-contained medications (3.4), whereas the lowest score was obtained for the statement{\textemdash}the pharmacist gives a follow-up call to the patient as medications prescribed (2.09). The score for general evaluation of pharmacy visit was found to be 3.67 with a score of (3.55) for the preference to visit the pharmacy or recommendation to other patients or friends. Conclusion: According to our results, patient{\textquoteright}s perception during pharmacy visit was found to be acceptable. Pharmacy communication methods and counseling place missed. Corrections of patient needs will improve patient{\textquoteright}s perceptions and raise patient satisfaction during visiting of pharmacy.

}, keywords = {Attitude, Ministry of Health, Patient, Perception, Saudi Arabia, Visit}, doi = {10.5530/ijpcs.2018.7.8}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} }