@article {64, title = {Assessment of Patient Satisfaction with Pharmaceutical Services in Ministry of Health Hospitals at East Province, Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {June 2019}, pages = {116-121}, type = {Research Article}, chapter = {116}, abstract = {

Objective: Patient satisfaction is considered as a measure of the quality of care in health system. Investigation of satisfaction with pharmaceutical services will disclose gaps in training and barricades of implementation. The study examined patient satisfaction of pharmaceutical services at Ministry of Health Hospitals at East Province in Saudi Arabia. Methods: It is a 4-months cross-sectional self-administered survey of patient satisfaction of pharmaceutical care in Ministry of Health Hospitals at East Province, Saudi Arabia. The survey comprises two parts; the first part was demographic data about the patients, the second part was several domains about various pharmaceutical care services at East Province in Saudi Arabia. The 5-point Likert response scale system used with closed and ended questions. The survey scattered through five hospitals in East Province involved a public, pediatrics, maternity and psychiatry hospitals ambulatory care patient. All data and variables analyzed by Microsoft Excel program version 10. Results: The study sample size was 892. Out of 892 patients, 815 (95.66\%) was Saudi and 37 (4.34\%) was non-SaudiSaudi. Of that 213 (25\%) was female and 639 (75\%) was male. The majority of patients were between the ages of 20-40 (61.33\%) and 41-60 years (39.44\%) old. The average score of pharmacy location and related issues was 3.69/5.00. The domain of pharmacy location was ranked highest (4.05/5.00), while the domain of pharmacy waiting area was ranked lowest (3.47/5.00). The average score of medication related issues was 4.28/5.00. The domain of the drug label stickled with all medications was ranked highest (4.43/5.00), while the domain of the medication reconciliation was ranked lowest (3.56/5.00). The average score of pharmacist related issues was 4.66/5.00. The domain of the pharmacist assure by your name before dispensing was ranked highest (4.58/5.00), while the domain of the pharmacist provides you with medication counseling and encourages you to ask questions was ranked lowest (3.91/5.00). The overall pharmacy evaluation was 4.55/5.00. Conclusion: The patient satisfaction of pharmacy services was adequate at MOH hospital in East Province, Saudi Arabia. The outcomes showed a lack in pharmacists {\textquoteleft}interaction with patients and exertions should be focused towards involvement in a more patient-oriented training in Saudi hospital pharmacies.

}, keywords = {Assessment, East Province, Ministry of Health, Patient, Pharmaceutical, Satisfaction, Saudi Arabia, Services}, doi = {10.5530/ijpcs.2019.8.20}, author = {Mohammed Mohsen Almaznai and Osama Mohammed Almadani and Ibrahim Abdul Karim Aloraifi and Saleh Ali Alsallouk and Hussain Alkabaz and Abdulaziz Saud Alotaibi and Hamdi Abdullah Alamri and Kairat Imad Al-Hennawi and Mohanad Imad Al-Hennawi and Yousef Ahmed Alomi} } @article {67, title = {Patient Satisfaction of Ambulatory Care Pharmacy Services in Pediatric and Maternity Hospital in Riyadh City, Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {June 2019}, pages = {129-134}, type = {Research Article}, chapter = {129}, abstract = {

Objective: The ambulatory pharmacy practice is a crucial part of the healthcare system that delivers pharmaceutical care to the patients who are not admitted to the hospital. The aim of the study to explore the patient satisfaction of ambulatory care pharmacy services in Pediatrics and Maternity Hospital in Riyadh, Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patient satisfaction of ambulatory care pharmacy services in Pediatrics and Maternity Hospital, Saudi Arabia. The survey consisted of forty-eight (48) questions divided into two parts: the first part collects demographic information and the second part contains questions on 11 domains: (1) medication availability, (2) patient counseling, (3) pharmacist and patient relationship, (4) medication reconciliation, (5) medication aberrance, (6) pharmacy location, (7) pharmacy waiting area, (8) pharmacy communications, (9) pharmacy waiting time, (10) pharmacy recommends to others, (11) overall patient satisfaction of pharmacy services. The survey was distributed to the hospitals in Riyadh city, included pediatrics and maternity hospitals ambulatory care patient. The survey was in an electronic format and it analyze the results through the Survey Monkey system. Results: A total of 237 patients responded to the survey. Out of 237 patients, 217 (91.6\%) was Saudi and 20 (8.4\%) was non-Saudi. There were 151 (63.7\%) female and 86 (36.3\%) male responders. Most of them were in age group of 18-44 years (70\%) without any significant differences in the age groups among the hospitals. The highest level of education was high school 91 (38.4\%) followed by the Bachelor{\textquoteright}s degree 93 (39.2\%) and an intermediate school 44 (18.6\%). The mean [{\textpm}standard deviation (SD)] waiting time to get the medications was 13.6{\textpm}4.75 min. The average scores of domains 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10 were 3.11, 3.1, 3.61, 1.87, 1.72, 3.4, 2.77, 1.93, 3.68 and 3.56, respectively. With a total of 231 (97.4\%) responders, general evaluation of pharmacy services was found to be very good to excellent, whereas 228 (96.2\%) responders recommend the pharmacy to their family or friends and 224 (95.3\%) responders prefer to revisit pharmacy. Conclusion: More than two-thirds of the patients were pleased with ambulatory care pharmacy services at Riyadh, Saudi Arabia. Medication reconciliation, medication adherence and pharmacy waiting area domains were not found to be satisfied. Improving ambulatory care pharmacy services will avert drug misadventures, avoid additional cost and surge patient satisfaction with pharmacy services.

}, keywords = {Ambulatory care, Ministry of Health, Patient, Pediatrics, Pharmacy, Riyadh, Satisfaction, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.22}, author = {Yousef Ahmed Alomi and Malika Alshamari and Hawazen Abdullah Al-Kammash and Aroub Alhamidi and Walaa Aboziad and Kairat Imad Al-Hennawi and Mohanad Imad Al-Hennawi} } @article {214, title = {Patient{\textquoteright}s General Perception and Attitude toward Pharmacists in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {December 2019}, pages = {242-245}, type = {Research Article}, chapter = {242}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception and attitude toward pharmacists in Saudi Arabia. Methods: It is a 4-month cross-sectional survey of patient perception of pharmacists. The survey consisted of 49 questions divided in two parts: the first part collects demographic information and the second part contains questions on 4 domains: (1) patient general perception of pharmacist, (2) patients perception of pharmaceutical care services, (3) patient perception of visiting ambulatory care, (4) patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling. The 5-point Likert response scale system was used. The questions were open and closed-ended. The survey was distributed through social media at a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey was in an electronic format and it analyze domain one primary or necessary information about patient medication through the survey monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. In the past 12 months, most of the patients [222 (36\%)] visited the pharmacy more than 10 times, whereas the others [122 (19.8\%)] visited the pharmacy at least 5{\textendash}9 times. Most of the patients 481 (83.5\%) spent less than 11 min with the pharmacist. The highest score was obtained for the statements related to pharmacy job vital in our society (4.63), the pharmacist had a very significant role in preventing medication errors (4.4), the necessity of present pharmacist schools (4.09) and the pharmacist is the first person ask him about drugs (4.01). More 60\% of responders will choose the pharmacy as professional specialty or suggest the family members or friend select the pharmacy professional. The pharmacist shared in public education through the television and media (3.7) and newspaper (3.65) followed by schools (3.56) and public education exhibitors (3.48). Most of the patients visited the pharmacist to seek help in health diseases 429 (73.1\%), the pharmacist knows more about drug doses and adverse drug reaction 224 (38.16\%, followed by free consultation and 166 (28.28\%) and no need for an appointment for pharmacy visit. Also, the patient refused to utilize the pharmacy just for cosmetics 404 (67\%). Conclusion: According to our results, patient{\textquoteright}s perception during pharmacy visit was found to be acceptable. Majority of patients had a good perception of a pharmacist and his role with patients and the general public. The pharmacist should expand pharmaceutical care services overall healthcare institutions in Saudi Arabia.

}, keywords = {Attitude Pharmacists, Patient, Perception, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.53}, author = {Yousef Ahmed Alomi and Abeer Hussin Almasoudi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Yousef Aboshalaf and Mytham Al-Ethan} } @article {228, title = {Patient{\textquoteright}s Perception of Pharmaceutical Care Services; Challenges and Improving in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {September 2019}, pages = {190-193}, type = {Research Article}, chapter = {190}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception of Pharmaceutical care services; challenges and developments in Saudi Arabia. Methods: It is a 4-months cross-sectional survey of patient perception of pharmacists. The survey consisted of two-part demographic information and second part forty-nine questions divided into four domains. It included domain 1: Patient general perception of pharmacist domain 2: patients{\textquoteright} perception of pharmaceutical care services, domain 3: patient perception of visiting ambulatory care and domain 4: Patient{\textquoteright}s perception of the pharmacist{\textquoteright}s relationship and counseling. The 5-point likert response scale system was used. The questions were open and closed-ended. The survey was distributed through social media and as a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors did the patients interview with electronic survey documentation. The survey was made an electronic format and it analyzed domain two about patient perception of pharmaceutical care services; challenges and developments in Saudi Arabia through the survey monkey system. Results: The total responders were 617 patients. Of those, 536 (87.7\%) was Saudi and 75 (12.3\%) was non-Saudi. The gender distribution 457 (74.1\%) were females and 160 (25.9\%) were males. The majority of patients visited the pharmacy in the past 12-months was 222 (36\%) more than ten times while 122 (19.8\%) attended (5-9 times). Most of the patient visited the pharmacy at evening 395 (64.6\%). Most of the patients{\textquoteright} 481 (83.5\%) spent less than 11 min with the pharmacist. The most pharmaceutical care services provided to patients were dispensing of prescribed medication 390 (70.8\%), medication consultation 262 (47.5\%), dispensing of non-medications, supplements 233 (42.3\%) and dispensing of over the counter medications 229 (41.6\%). The high scores of the pharmaceutical care services provide to the patients were in private{\textquoteright}s hospitals (3.71) and community pharmacies (3.63). The most current experience of perception and challenges with high propriety scores were some pharmacy crowding, medication labels missed and patient privacy missed. The most future perception suggestion with high propriety and opportunity scores were published the pharmacy location through social media and implementation of adverse drug reaction reporting for patients. Conclusion: Patients{\textquoteright} perception is a crucial tool to improve pharmaceutical care. Monitor implementation of the patient medication education system with private places, monitoring of drug-related problems will support the future vision of patient perception and attitude towards the pharmacist.

}, keywords = {Challenges, Patient, Perception, Pharmaceutical Care, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.32}, author = {Yousef Ahmed Alomi and Abeer Hussin Almasoudi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Yousef Aboshalaf and Mytham Al-Ethan} } @article {230, title = {Patient{\textquoteright}s Satisfaction of Pharmacy Ambulatory Cares at the Emergency Hospital in Riyadh City, Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {September 2019}, pages = {199-203}, type = {Research Article}, chapter = {199}, abstract = {

Purpose: To explore the patient satisfaction of pharmacy ambulatory care services at the Emergency Hospital in Riyadh city, Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patients{\textquoteright} satisfaction of ambulatory care pharmacy services at the Emergency Hospital, Saudi Arabia. The survey consisted of 48 questions divided into two parts: the first part collects demographic information and the second part contains questions on 11 domains: (1) medication availability (2) patient counseling (3) pharmacist and patient relationship (4) medication reconciliation (5) medication aberrance (6) pharmacy location (7) pharmacy-waiting area (8) pharmacy communications (9) pharmacy-waiting time (10) pharmacy recommends to others (11) overall patient satisfaction of pharmacy services. The survey was distributed to the Emergency Hospital in Riyadh city, included public, pediatrics and emergency hospitals ambulatory care patient. The study was in an electronic format and it analyze through the survey monkey system. Results: A total of 202 patients responded to the survey. Of those, 144 (71.6\%) was Saudi and 57 (28.4\%) was non-Saudi. The gender distribution 105 (52\%) were females and 97 (48\%) were males. The majority of them were in age group of 18-44 years (62\%), while more than 44 years old was 68 (33.7\%). The highest level of education was high school 81 (40.3\%) followed by the Bachelor{\textquoteright}s degree 51 (25.4\%) and an intermediate school 44 (21.9\%). The mean [{\textpm}standard deviation (SD)] waiting time to get the medications was 19.36{\textpm}11.02 (minute). The average scores of domains medication availability was 3.71, patient counseling was 3.48, pharmacist and patient relationship were 4.1 and medication reconciliation was 1.99. The medication adherence was 1.88, pharmacy location was 4.13, the pharmacy-waiting area was 3.31, pharmacy communications was 2.18, pharmacy-waiting time was 3.74 and pharmacy recommends to others was 3.69. The General evaluation of pharmacy services was found to be very good to excellent with 155 (76.7\%) of responders, while 186 (92.1\%) responders recommend the pharmacy to their family or friends and 176 (88.44\%) responders prefer to revisit pharmacy. Conclusion: More than half of the patients were satisfied with ambulatory care pharmacy services at Riyadh, Saudi Arabia. Medication reconciliation, medication adherence and pharmacy communication domains were not found to be satisfied. Refining ambulatory care pharmacy services will avoid drug misadventures, avoid extra cost and surge patient satisfaction with pharmacy services.

}, keywords = {Ambulatory care, Emergency, Ministry of Health, Patient, Pharmacy, Satisfaction, Saudi Arabia}, doi = {10.5530/ijphs.2019.8.34}, author = {Yousef Ahmed Alomi and Nahith Alotaibi and Hawazen Abdullah Al-Kammash and Aroub Alhamidi and Walaa Aboziad and Kairat Imad Al-Hennawi and Mohanad Imad Al-Hennawi} } @article {29, title = {Patient{\textquoteright}s General Perception and Attitude toward Pharmacists in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {31-37}, type = {Research Article}, chapter = {31}, abstract = {

Purpose: To explore the patient{\textquoteright}s perception and attitude toward pharmacists in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patient perception of pharmacists. The survey consisted of two parts: the first part gathers demographic information and the second part has 49 questions divided into four domains: (1) the first domain captures patient{\textquoteright}s general perception of the pharmacist; (2) the second domain is regarding patient{\textquoteright}s perception of pharmaceutical care services; (3) the third domain is about patient perception of visiting ambulatory care; and (4) the fourth domain is regarding patient{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media to a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey analyzed domain one, which is the primary or necessary general perceptions about pharmacists and the data were analyzed through the Survey Monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. In the past 12 months, most patients (222 (36.04 \%)) visited the pharmacy more than 10 times, followed by 122 (19.81\%)) visited the pharmacy at least 5{\textendash}9 times. Most of the patients (481 (83.5\%)) spent less than 11 min with the pharmacist. The statements with highest scores were related to the pharmacist{\textquoteright}s perceptions such as pharmacy job is vital in our society (4.63); the pharmacist has a very significant role in preventing medications errors (4.4); the necessity of present pharmacist schools (4.09); and the pharmacist is the first person ask about drugs (4.01). More than 60\% of the responders chose pharmacy as the professional specialty or suggest their family members or friend to select a professional pharmacy. The majority of pharmacists shared information in public education through the television and media (3.7) and newspaper (3.65) followed by schools (3.56) and public education exhibitors (3.48). Most of the patients (429 (73.1\%)) visited the pharmacist to seek help, and due to the pharmacists knew more about medication doses and their adverse effects (224 (38.16\%), and free consultation 166 (28.28\%) Conclusion: Majority of the patients had a good perception about the pharmacist and his role with patients and the public. The pharmacists should expand their services across all healthcare institutions in Saudi Arabia.

}, keywords = {Attitude, Patient, Perception, Pharmacist, Saudi Arabia}, doi = {10.5530/ijpcs.2018.7.7}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} } @article {30, title = {Patient{\textquoteright}s Perception and Attitude of Pharmacist during Pharmacy Visits in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {38-43}, type = {Research Article}, chapter = {38}, abstract = {

Purpose: To explore patient{\textquoteright}s perception and attitude during pharmacy visit in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patient perception regarding pharmacists. The survey consisted of two parts: the first part captures demographic information and the second part is a questionnaire with 49 questions divided into four domains: (1) The first domain is regarding patient{\textquoteright}s general perception of the pharmacist; (2) the second domain captures data of patient{\textquoteright}s perception regarding pharmaceutical care services; (3) the third domain is regarding patient{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures information on patient{\textquoteright}s perception regarding the pharmacist{\textquoteright}s relationship and counseling skills. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media to a 500-bed general hospital in Alhassa region, an ambulatory care pharmacy. The authors interviewed the patients with an electronic survey documentation. The survey analyzed domain three, which is about the patient{\textquoteright}s perception of visiting ambulatory care through Survey Monkey system. Results: A total of 617 patients responded to the survey. Of them, 536 (87.7\%) were Saudi and 75 (12.3\%) were non-Saudi nationals. There were 457 (74.1\%) female and 160 (25.9\%) male responders. In the past 12 months, most of the patients (222 (36\%)) visited the pharmacy more than 10 times, whereas the others (122 (19.8\%)) visited the pharmacy at least 5{\textendash}9 times. Most of the patients (481 (83.5\%)) spent less than 11 min with the pharmacist. The average score of patients{\textquoteright} general perception of the pharmacist during pharmacy visit was 3.74. The highest score was obtained for the statements received all medications prescribed to me (4.16) and pharmacy convenient located (4.0).4 The lowest score was obtained for the statement pharmacy waiting area convenient located (3.38). The average score of patient perception of the pharmacist with drug monitoring during the pharmacy visit was 3.74. The highest score was obtained for the statement{\textemdash}the patient revived a copy of prescription-contained medications (3.4), whereas the lowest score was obtained for the statement{\textemdash}the pharmacist gives a follow-up call to the patient as medications prescribed (2.09). The score for general evaluation of pharmacy visit was found to be 3.67 with a score of (3.55) for the preference to visit the pharmacy or recommendation to other patients or friends. Conclusion: According to our results, patient{\textquoteright}s perception during pharmacy visit was found to be acceptable. Pharmacy communication methods and counseling place missed. Corrections of patient needs will improve patient{\textquoteright}s perceptions and raise patient satisfaction during visiting of pharmacy.

}, keywords = {Attitude, Ministry of Health, Patient, Perception, Saudi Arabia, Visit}, doi = {10.5530/ijpcs.2018.7.8}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} }